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Client Charter Achievement January 2017

 

 No. Client Charter
Transactions Percentage of Achievement (%) Comment
Accomplished Not Reached
1 Customers who counters will be treated immediately and not later than five (5) minutes.  30 100 0  
2 Request booking meeting rooms and auditorium will be answered immediately and not later than 18 working hours.  42 100  0  
3 Application of quarters will be given feedback immediately and not later than 18 working hours. 39 100  0  
4 Complaints will be investigated residents quarters immediately and not later than 18 working hours. 16 100  0  
5 Application of damage or emergency repairs will be answered immediately and not later than 18 working days. (The work of the emergency will be taken within 3 hours). 16 100 0  
6 Payment of bills and claims will be executed within 7 working days from the date of receipt of complete documents. 20 100  0