No. | Client Charter |
Transactions | Percentage of Achievement (%) | Comment | |
Accomplished | Not Reached | ||||
1 | Customers who counters will be treated immediately and not later than five (5) minutes. | 46 | 100 | 0 | |
2 | Request booking meeting rooms and auditorium will be answered immediately and not later than 18 working hours. | 45 | 100 | 0 | |
3 | Application of quarters will be given feedback immediately and not later than 18 working hours. | 24 | 100 | 0 | |
4 | Complaints will be investigated residents quarters immediately and not later than 18 working hours. | 7 | 100 | 0 | |
5 | Application of damage or emergency repairs will be answered immediately and not later than 18 working days. (The work of the emergency will be taken within 3 hours). | 7 | 100 | 0 | |
6 | Payment of bills and claims will be executed within 7 working days from the date of receipt of complete documents. | 101 | 100 | 0 |