| No. |
Client Charter
|
Transactions |
Percentage of Achievement (%) |
Comment |
| Accomplished |
Not Reached |
| 1 |
Customers who counters will be treated immediately and not later than five (5) minutes. |
46 |
100 |
0 |
|
| 2 |
Request booking meeting rooms and auditorium will be answered immediately and not later than 18 working hours. |
45 |
100 |
0 |
|
| 3 |
Application of quarters will be given feedback immediately and not later than 18 working hours. |
24 |
100 |
0 |
|
| 4 |
Complaints will be investigated residents quarters immediately and not later than 18 working hours. |
7 |
100 |
0 |
|
| 5 |
Application of damage or emergency repairs will be answered immediately and not later than 18 working days. (The work of the emergency will be taken within 3 hours). |
7 |
100 |
0 |
|
| 6 |
Payment of bills and claims will be executed within 7 working days from the date of receipt of complete documents. |
101 |
100 |
0 |
|
