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Client Charter Achievement March 2019

 

 Bil  Client Charter Transactions Percentage of Achievement (%) Comment
Accomplished
Not Reached
1 Customers who counters will be treated immediately and not later than five (5) minutes. 22 100  0  
2 Request booking meeting rooms and auditorium will be answered immediately and not later than 18 working hours. 70 100  0  
3 Application of quarters will be given feedback immediately and not later than 18 working hours. 46 100  0  
4 Complaints will be investigated residents quarters immediately and not later than 18 working hours. 98 100  0  
5 Application of damage or emergency repairs will be answered immediately and not later than 18 working days. (The work of the emergency will be taken within 3 hours). 0 100  0  
6 Payment of bills and claims will be executed within 7 working days from the date of receipt of complete documents. 72 99.75 0.25

12000161- RM127.13

Water bill late accepted.