|Bil||Client Charter||Transactions||Percentage of Achievement (%)||Comment|
|1||Customers who counters will be treated immediately and not later than five (5) minutes.||22||100||0|
|2||Request booking meeting rooms and auditorium will be answered immediately and not later than 18 working hours.||70||100||0|
|3||Application of quarters will be given feedback immediately and not later than 18 working hours.||46||100||0|
|4||Complaints will be investigated residents quarters immediately and not later than 18 working hours.||98||100||0|
|5||Application of damage or emergency repairs will be answered immediately and not later than 18 working days. (The work of the emergency will be taken within 3 hours).||0||100||0|
|6||Payment of bills and claims will be executed within 7 working days from the date of receipt of complete documents.||72||99.75||0.25||
Water bill late accepted.