F.A.Q Contact Us Complaints and Feedback Sitemap Search

 

 

 

       

           

Client Charter Achievement

Client Charter Achievement April 2016

 

 No. Client Charter
Transactions Percentage of Achievement (%) Comment
Accomplished Not Reached
1 Customers who counters will be treated immediately and not later than five (5) minutes.  35  100 0  
2 Request booking meeting rooms and auditorium will be answered immediately and not later than 18 working hours.  27  100  0  
3 Application of quarters will be given feedback immediately and not later than 18 working hours.  29  100  0  
4 Complaints will be investigated residents quarters immediately and not later than 18 working hours.  16  100  0  
5 Application of damage or emergency repairs will be answered immediately and not later than 18 working days. (The work of the emergency will be taken within 3 hours).  16  100  0  
6 Payment of bills and claims will be executed within 7 working days from the date of receipt of complete documents.  150  100  0  

 

 

 

Client Charter Achievement May 2016

 

 No. Client Charter
Transactions Percentage of Achievement (%) Comment
Accomplished Not Reached
1 Customers who counters will be treated immediately and not later than five (5) minutes.  35  100 0  
2 Request booking meeting rooms and auditorium will be answered immediately and not later than 18 working hours.  24  100  0  
3 Application of quarters will be given feedback immediately and not later than 18 working hours.  19  100  0  
4 Complaints will be investigated residents quarters immediately and not later than 18 working hours.  16  100  0  
5 Application of damage or emergency repairs will be answered immediately and not later than 18 working days. (The work of the emergency will be taken within 3 hours).  16  100  0  
6 Payment of bills and claims will be executed within 7 working days from the date of receipt of complete documents.  194  100  0  

 

 

 

Client Charter Achievement July 2016

 

 No. Client Charter
Transactions Percentage of Achievement (%) Comment
Accomplished Not Reached
1 Customers who counters will be treated immediately and not later than five (5) minutes.  12  100  0  
2 Request booking meeting rooms and auditorium will be answered immediately and not later than 18 working hours.  58  100  0  
3 Application of quarters will be given feedback immediately and not later than 18 working hours.  25  100  0  
4 Complaints will be investigated residents quarters immediately and not later than 18 working hours.  15  100  0  
5 Application of damage or emergency repairs will be answered immediately and not later than 18 working days. (The work of the emergency will be taken within 3 hours).  15  100  0  
6 Payment of bills and claims will be executed within 7 working days from the date of receipt of complete documents.  66  100  0  

 

 

 

Client Charter Achievement June 2016

 

 No. Client Charter
Transactions Percentage of Achievement (%) Comment
Accomplished Not Reached
1 Customers who counters will be treated immediately and not later than five (5) minutes.  25  100  0  
2 Request booking meeting rooms and auditorium will be answered immediately and not later than 18 working hours.  22  100  0  
3 Application of quarters will be given feedback immediately and not later than 18 working hours.  26  100  0  
4 Complaints will be investigated residents quarters immediately and not later than 18 working hours.  8  100  0  
5 Application of damage or emergency repairs will be answered immediately and not later than 18 working days. (The work of the emergency will be taken within 3 hours).  8  100  0  
6 Payment of bills and claims will be executed within 7 working days from the date of receipt of complete documents.  172  98.26  1.74 Kelewatan disebabkan sisitem e-Peroplehan tidak berfungsi dengan baik (kontrak kementerian)

Client Charter Achievement August 2016

 

 No. Client Charter
Transactions Percentage of Achievement (%) Comment
Accomplished Not Reached
1 Customers who counters will be treated immediately and not later than five (5) minutes.  32  100  0  
2 Request booking meeting rooms and auditorium will be answered immediately and not later than 18 working hours.  45  100  0  
3 Application of quarters will be given feedback immediately and not later than 18 working hours.  60  100  0  
4 Complaints will be investigated residents quarters immediately and not later than 18 working hours.  18  100  0  
5 Application of damage or emergency repairs will be answered immediately and not later than 18 working days. (The work of the emergency will be taken within 3 hours).  18  100  0  
6 Payment of bills and claims will be executed within 7 working days from the date of receipt of complete documents.  93  100  0